WDACS is offering a first-in-the-nation meal delivery in LA County to assist those in need of home delivered meals and to help get our restaurant, hospitality and transportation community back to work. Great Plates Delivered Program

Great Plates Delivered has two purposes:

  • Help older adults and adults at high risk from COVID-19 to stay home and stay healthy by delivering three nutritious meals a day.
  • Provide essential economic stimulus to local businesses struggling to stay afloat during the COVID-19 crisis.
The LA County application for restaurants is now open.
With this program, LA County will be able to expand its capacity to provide home delivered meals for our most vulnerable and support the regional economy by providing business to local restaurants.
Great Plates Delivered meal applicants can now enroll online.

FOR INDIVIDUALS

Individuals may qualify to receive meals if you:

  • Meet age requirements:

    • Are 65 or older; OR
    • Are 60-64 and have been diagnosed with or exposed to COVID-19 or are at high risk as defined by the CDC

  • Living alone or with one other program-eligible adult
  • Are not currently receiving assistance from other state or federal nutrition assistance programs, like CalFresh/SNAP or Meals on Wheels
  • Earn between $25,520 to $74,940 (single) or between $34,380 to $101,460 (two-person household) a year
  • Have difficulty accessing food resources or preparing your own meals
  • Live in unincorporated LA County or a city that does not have its own ‘Great Plates Delivered’ program
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FOR RESTAURANTS

In order to participate, restaurants must:

  • Fill out the LA County application form online.

Note: Restaurants will no longer need to fill out the State’s Food Provider Interest Form.

  • Register as an LA County Vendor

Local cities may choose to operate their own Great Plates Delivered program. Eligible residents of any of these cities must apply to the Great Plates Delivered program offered by their city as they are not eligible for LA County’s Great Plates Delivered program.

Los Angeles City: Residents can apply here
Long Beach: 562-570-7057 or 562-208-6516 or email crystal.slaten@longbeach.gov
Pasadena: 626-744-7311 or email GreatPlatesDelivered@cityofpasadena.net
La Puente: 626-855-1550
Rosemead: 626-569-2168 or email mwong@cityofrosemead.org
Bell Gardens: 562-334-1779 or email rescobedo@bellgardens.org

To prepare restaurants for Great Plates Delivered, we’ve created an ‘Onboarding Packet’ with all the information you need to get started with the process.

Restaurant Enrollment Process

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Fill out the Program Application Form

To access the online application form, visit here.

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Confirm and sign the Master Agreement

To see a sample master agreement, visit here.

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Register as an LA County Vendor

Register as an LA County Vendor, visit here.

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Receive Work Order (based on demand)

Online portal will be available to access meal orders soon.

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Set up Method of Payment

Set up direct deposit or electronic funds transfers for payments.

Frequently Asked Questions for Individuals

What does it cost to participate?

There is no cost to participants, however there are eligibility requirements.

How many meals per day will I receive?

Each participant will receive three meals for seven days a week.

Who can apply to receive meals?

You may qualify if you:
  • Meet age requirements:
  • Are 65 or older, OR
  • Are 60-64 and have been diagnosed with or exposed to COVID-19 or are considered high-risk by the CDC
  • Live alone or with one other program-eligible adult
  • Are not currently receiving assistance from other state or federal nutrition assistance programs, like CalFresh/SNAP or Meals on Wheels
  • Earn less than $74,940 (single) or $101,460 (two-person household)
  • Have difficulty accessing food resources or preparing your own meals
  • Live in unincorporated LA County or a city that does not have its own ‘Great Plates Delivered’ program

Do you verify my income or that I can’t obtain or prepare my own meals?

2-1-1 will ask you about your income and ability to obtain and prepare meals during the sign-up process. You will self-attest to these matters. We will not ask you for proof of income.

I receive or I qualify for CalFresh. Am I eligible for Great Plates Delivered?

Under State and federal requirements, anyone eligible to receive CalFresh or anyone receiving CalFresh is not eligible for Great Plates Delivered. Please click here or call 211 to apply for CalFresh. In LA County, the CalFresh program is administered by the Department of Public Social Services (DPSS).

I receive Supplemental Security Income (SSI). Am I eligible for Great Plates Delivered?

Individuals who receive SSI qualify for CalFresh. As explained in the previous question, under State and federal requirements, individuals who are eligible for CalFresh are not eligible for Great Plates Delivered. Please click here or call 211 to apply for CalFresh. In LA County, the CalFresh program is administered by the Department of Public Social Services (DPSS).

I have an IHSS provider. Am I eligible for Great Plates Delivered?

Individuals who have an IHSS provider are eligible for Great Plates Delivered, provided that other eligibility requirements are met.

I live in the City of Los Angeles. Am I eligible for LA County’s Great Plates Delivered program?

The City of Los Angeles has its own Great Plates Delivered program. Eligible residents of the City of Los Angeles must apply to the City of Los Angeles’ Great Plates Delivered program, as they are not eligible for LA County’s Great Plates Delivered program. Please click here for more information and to apply for the City of Los Angeles’ Great Plates Delivered program.

All Great Plates Delivered programs, regardless of which government entity conducts the program, follow the same eligibility requirements for participants. These are strict guidelines required by the State of California and the federal government.

I live in the City of Long Beach, Pasadena, La Puente, Rosemead, or Bell Gardens. Am I eligible for LA County’s Great Plates Delivered program?

Local cities may choose to operate their own Great Plates Delivered program. Eligible residents of any of these cities must apply to the Great Plates Delivered program of their city, as they are not eligible for LA County’s Great Plates Delivered program.
Long Beach: 562-570-7057 or 562-208-6516 or crystal.slaten@longbeach.gov
Pasadena: 626-744-7311 or GreatPlatesDelivered@cityofpasadena.net
La Puente: 626-855-1550
Rosemead: 626-569-2168 or mwong@cityofrosemead.org
Bell Gardens: 562-334-1779 or rescobedo@bellgardens.org

I receive assistance from another federally funded nutrition program. Am I eligible for Great Plates Delivered?

Under federal guidelines, anyone participating in any other federally-funded nutrition program (such as Meals on Wheels) is not eligible for Great Plates Delivered. However, participants may receive commodities and food from food pantries to supplement their food insecurity needs.

I receive congregate meals, also known as the Elderly Nutritional Program (ENP). Am I eligible for Great Plates Delivered?

Individuals who have received congregate meals or ENP in the last thirty days are not eligible for Great Plates Delivered.

I am living with at least one household member who is not be eligible for this program. Am I eligible for Great Plates Delivered?

Under State and federal requirements, Great Plates Delivered participants must either live alone or must live with one other individual who meets the program requirements.

Will you ask about my immigration/citizenship status?

2-1-1 will not ask about your immigration or citizenship status. We are proud to serve all LA County residents who are eligible under this program.

Can I choose my restaurant or meals?

No. Restaurants are assigned based on many factors, including safety, delivery capacity, and dietary needs.

Are the meals nutritious?

Meals are intended to be nutritious. All meals must be low in sodium. Lunch and dinner must each come with a piece of fresh fruit or a vegetable. No sugary drinks are allowed, but drinks with under 24 calories per 8 oz serving or 100% fruit juice are allowed.

In order to protect public health and reduce our carbon footprint, restaurants are using locally sourced produce and meats when possible.

I have special dietary needs, is this program able to meet those needs?

We are taking into account dietary needs for health, religious, and personal reasons in the selection process for the restaurants participating in the program, to the extent that we are able. When calling 2-1-1 to sign up for ‘Great Plates Delivered,’ you can indicate if you need any special dietary considerations. However, we may not be able to accommodate all dietary preferences.

What safety precautions are being taken?

To ensure the safety of participants, individuals who are providing delivery of meals must complete a background check. Restaurants owners and managers are closely monitoring their staff for COVID-19 symptoms. All food establishments must adhere to the proper safety and cleanliness protocols. They must have proper permits. In addition, food temperature requirements must be adhered to.

How long will this program be available?

Currently, ‘Great Plates Delivered’ will run through June 10, 2020. We are working with the State of California to support an extension of this program.

There are going to be quite a few immediate updates to the site this week. Just wanted to give you a heads up. I will try to consolidate the updates in as few emails as possible.

Frequently Asked Questions for Restaurants

Do I really need to fill out the provider interest form from the State?

Once the LA County Application form is available online (estimated: the week of May 25), Vendors will not need to use the State’s Provider Interest Form.The online application form for LA County will be available here.In the meantime, all applicants should continue signing up on the State’s Provider Interest Form.

Do I really need to provide delivery for clients?

All restaurants participating in Great Plates Delivered must provide food delivery service to clients. Further, to protect the safety of clients, restaurants must ensure that all food delivery drivers are background checked.Finally, restaurants must provide training to food delivery drivers to ensure that food is handled safely, including protection from potential contamination and that proper food temperatures are maintained if food delivery will exceed 30 minutes during transportation.

Click here for a list of delivery services that have offered to support restaurants for Great Plates Delivered program in LA County.

LA County told me my restaurant qualifies for Great Plates Delivered. How soon will I receive meal orders?

All qualified restaurants will be sorted into tiers depending on available funding, client need, geographic area of service, and responses to the County application. LA County is rolling out this program as quickly as possible.

How often will I receive meal orders?

Generally, restaurants will receive work orders with client names, addresses, contact information, and meal preferences on a weekly basis. If there is a change in the work order (for example, if someone has been added or removed from the work order), you will receive that change.

How often do I have to report back to LA County?

Restaurants are required to report back to LA County on meals delivered every day.LA County is developing a user-friendly online portal to accessing work orders and to report delivered meals. Until that online portal is developed, reporting will be handled via Excel or Google Sheets.

I have a question that was not answered here. How do I contact you?

Thank you for your interest in Great Plates Delivered. Please feel free to email us at: greatplatesrestaurants@wdacs.lacounty.gov.

Have Questions?

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Individuals can email:

greatplates@wdacs.lacounty.gov

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For contract questions, email:

GPDPcontracts@wdacs.lacounty.gov