New Freedom


The County of Los Angeles Workforce Development, Aging and Community Services has received funding to provide transportation programs throughout Los Angeles County. The goal is to enhance transportation services to older adults and persons with disabilities who are eligible, at no cost. The New Freedom Volunteer Driver Mileage Reimbursement Program is offered at no charge to eligible individuals every month.


Welcome to Workforce Development, Aging and Community Services – Transportation Services!

The New Freedom program provides transportation and mobility management services, sensitive to the needs of seniors and adults with disabilities, to enhance quality of life, maintain independence, and improve their overall health and well-being. As more Los Angeles County residents grow older, the independence of owning a vehicle becomes less possible and more dangerous. As people grow older they need to start asking: “How will I get to life-sustaining and life-enriching destinations when I can no longer drive myself?” Please use our site to learn more about the WDACS New Freedom Transportation Program and to get information on other resources that are available to you in Los Angeles County.

Transportation Resources in Los Angeles County

The contents posted on this Website contain external links or pointers to information created and maintained by other public and private agencies. These links and pointers are provided for the client’s convenience. WDACS New Freedom Transportation Services does not control or guarantee the accuracy, relevance, timeliness or completeness of this outside information. WDACS New Freedom Transportation Services does not endorse individual providers, products or services.

211 Los Angeles County

211 LA County provides information and referral support for Los Angeles County residents in need for social services, including transportation. Residents of Los Angeles County can call 211 from their landline or cell phone, and speak to a community resource agent who can connect many services throughout the County.

To learn more about 211 Los Angeles County, please follow this link to take you to their Transportation Database – For specific transportation services in your community, search our transportation database by entering your zip code. Once entered, click “search” and you will be given information of the available transportation resources in your area.


Metro provides a system of bus, light rail, and subway lines throughout Los Angeles County. Metro fares are discounted for Seniors 62 years of age and older, disabled and Medicare customers. In order to apply for a reduced fare. Applications for discounted fare are available at any Metro Customer Center or via phone at 213.680.0054.

For more information on Metro’s services for older adults click (SENIOR)

Metro Trip Planner –

If you want to know the easiest public transit route to a certain destination you can find out in several ways:

  • Make a toll-free call at 323-GO-METRO
  • Use Metro’s online trip planner by clicking (METRO).

ACCESS Para-transit

ACCESS is a curb-to-curb shared-ride transportation program that is provided for elderly and disabled individuals within Los Angeles County.

Eligible individuals are required to schedule rides ahead of time. ACCESS does not provide emergency or same day transportation services. Most ACCESS rides are shared with other ACCESS riders.

To qualify for ACCESS, you must schedule an eligibility appointment. ACCESS will schedule a pick up at the curb-side of your home and transported to ACCESS headquarters where the intake and application process will take place. Once completed, the applicant will be taken back to their home.

To learn more and to schedule an appointment to apply for ACCESS, click (here).

Clicking the link will take client to ACCESS website.

Dial -A-Ride Services

“Dial-a-ride” services are for qualified residents of the unincorporated areas of Los Angeles County. Dial-a-ride is a service that is provided for the elderly and persons with disabilities. It is a curb-to-curb, shared ride service and the participant must make an appointment for service ahead of time.

This service is available for applicants who reside in unincorporated County areas. Dial-a-ride operates seven days a week, 24 hours of the day in some areas of Los Angeles County.

The unincorporated communities or cities that provide Dial-a-ride services are:

  • Agoura Hills
  • Alondra Park/Del Aire/El Camino Village
  • Altadena/Kineloa Mesa/East San Gabriel/East Pasadena/San Pascual
  • Antelope Valley
  • Athens
  • Avocado Heights/Bassett/Hacienda Heights
  • Azusa/Citrus/Glendora
  • Calabasas/East Malibu/Topanga Canyon
  • East Los Angeles/City Terrace/Belvedere Gardens
  • Carson/Long Beach
  • Chatsworth/West Hills/Kagel Canyon
  • La Crescenta/Montrose
  • Ladera Heights/Baldwin Hills/View Park/Windsor Hills
  • Lennox
  • Marina Del Rey
  • Mid San Gabriel (near Arcadia, Monrovia, and Duarte)
  • Palos Verdes Peninsula
  • Rancho Dominguez
  • Rowland Heights
  • Santa Clarita Valley
  • South San Gabriel
  • Valinda/Charter Oak/and other areas near the Cities of West Covina, La Puente, and Covina
  • Walnut Park/Florence/Firestone/Graham
  • West Whittier/South Whittier
  • Willowbrook/Rosewood

For more information, please contact Access Services, Inc. at:

Phone: 1-800-827-0829

TDD: 1-800-827-1359

Or click here Department of Public Works


Southern California real traffic time

Clicking the link will take client to 511 website.

WDACS New Freedom Transportation Services

WDACS New Freedom Taxicab Services Program

The WDACS New Freedom Taxicab Services Program provides taxicab services to eligible clients. Clients will be able to reserve taxicab services with the assistance of a Mobility Manager. Those who meet the program eligibility criteria may use taxicab services for their transportation needs, such as medical appointments, grocery shopping, banking, or life enriching activities, within the specified monthly allowance. Clients can take a maximum of four, one-way trips totaling 40 miles each month at no cost to the participant. All rides must originate and end in Los Angeles County.

WDACS New Freedom Volunteer Driver Mileage Reimbursement Program

The WDACS New Freedom Volunteer Driver Mileage Reimbursement Program provides mileage reimbursements for volunteer drivers that eligible clients recruit for themselves. Volunteer drivers provide transportation to the eligible client when no other transportation services exist or when the individual is too frail, ill, or unable to use public transportation for other reasons.

How does it work?

Upon establishing that the client is eligible for services, the County Mobility Manager will set guidelines and mileage reimbursement limits for each trip approved for the client. Eligible clients are responsible for recruiting their personal volunteer to provide the approved transportation services. The volunteer driver will provide the transportation to client (using their own vehicle) with a flexible schedule that works for both driver and client. The client will receive mileage reimbursement for the approved trips on a monthly basis and is then responsible for reimbursing the volunteer driver for the trips provided.

Where can I go?

Eligible clients are able to get to life-sustaining and life-enriching destinations that will enhance their quality of life, maintain their independence, and improve their overall health and well-being. Monthly client mileage limits will be based upon the travel needs of the individual client and determined by the County Mobility Manager at the time that eligibility is established. All rides must originate and end in Los Angeles County.

Clients are able to go almost anywhere within our service area including:

  • Medical, therapy and personal appointments
  • Grocery stores and other shopping destinations
  • Social and recreational events, worship services and other outings
  • Senior centers, recreation centers and adult day programs
  • Employment, education and volunteer sites
  • Courthouse

Where can I find my volunteer driver?

Volunteer drivers could be a caregiver, neighbor, family member or friend. The client is encouraged to recruit a trusted person who possesses a valid driver’s license and insurance on their vehicle.

The programs are available to the general public; however, client eligibility and priorities of service have been implemented to ensure service is provided to those who are most in need.

WDACS Transportation Announcements & Newsletters

For Existing Clients

Contractor Information:


Hours of Operation: Monday to Friday, 8am – 5pm

Toll Free Number: 1-833-457-8747


Hours of Operation: Monday to Sunday, 24hrs a day

Toll Free Number: 1-866-367-2830

Clients must keep their mobility status, address, telephone number, and emergency contact information current with Program Administration since this is the source of all passenger information.

Please keep in mind that participation in the New Freedom Transportation Program is a privilege, not a right. We ask that clients treat our Program Administration and taxicab drivers respectfully. Discourteous, abusive, disruptive, menacing, or threatening behavior may result in suspension or termination of services.

The following are prohibited on and/or in vehicles during taxicab trips:

  • Smoking
  • Open food and alcohol containers
  • Littering
  • Profanity
  • Weapons

Please note that drivers will be asked to obey the same rules and responsibilities as those required of passengers.

To see the Instagram feed you need to add your own API Token to the Instagram Options page of our plugin.
Oops, something is wrong. Instagram feed not loaded

Get In Touch With WDACS

Do not use this form to report elder abuse; please call the APS hotline at 1-877-477-3646 to report

    Answer the following question before pressing Submit